con intención is not a certified member of The Fair Trade Federation. We hope to be certified in the near future!

There is no process in place. The partnerships are made organically through travel. When we meet an artisan who creates products that align with our business, we have a conversation to determine if we are a good fit for each other. We strive to build an intentional connection above anything else.

The artisans set their own prices and we encourage a little extra for each item made. We also return a percentage back to the artisan after the items are sold.

We are a small business and offer limited discounts throughout the year. Be sure to follow us on social media (@conintencionmx across all platforms) for updates on when we have sales!

Unfortunately we don't, but we hope so in the near future!

Yes! We call it our Happiness Guarantee Policy. We are confident in our products and believe you will be happy with your purchase. However, if you are not, we will accept returns within 10 days from the day the product was delivered and issue a one time refund. Please contact us by using the web form (found under the Main Menu/Contact) to initiate the process.

Each item is ethically sourced and handmade so it takes time. Please check our website frequently for updates or sign up for our email list to be notified. We appreciate your understanding.

We ensure great quality of our products. If your item looks different than what is on our website it is due to the variation of handmade products. If you are completely unsatisfied, please contact us by using the web form (found under the Main Menu/Contact) and we will issue a return.

Please refer to the Care Instructions tab of the corresponding product.

It is common for our handmade items to have loose threads. No worries though, simply cut the thread using scissors without tugging on it.

We offer Standard Shipping within the US and internationally.

Yes. Currently, standard shipping within the US is $5.00 USD. Products that weigh more than half a pound, qualify for free shipping. ​This does not include Alaska, Hawaii, and U.S. territories. International shipping will be determined at checkout. With inflation, this is subject to change without prior notice.

Your order will be processed within 1-3 days from when the purchase was made.

All orders are packaged within 1-3 days from purchase. Shipping within the US usually takes 2-3 business days. For international orders, you will receive an estimated delivery date during checkout. You will receive email notifications with updates during each step of the process.

Please refer to the order confirmation email for the tracking number. 

Yes, we ship worldwide! At checkout, you will know your estimated delivery date.

Please contact us by using the web form (found under the Main Menu/Contact) with your request. In the email, include the correct shipping address and order number. If the order has not been shipped, we will make the change. If the item has shipped, we cannot make any changes.

Please contact us by using the web form (found under the Main Menu/Contact). We will try our best to accommodate your request. Your order is processed as quickly as possible so we cannot guarantee your order will be canceled. Please note that cancellation requests are not accepted during holiday sales. If your order shipped, please follow our return policy.

Absolutely! We accept returns within 10 days from the day the product was delivered. Payment will be issued if the product is in their original condition. When this is confirmed by our team, we will issue a full refund.

Please contact us by using the web form (found under the Main Menu/Contact) to obtain a prepaid return shipping label. The product must be shipped to us within 5 days of receiving the label. Allow up to 7 business days for your refund to be processed. You will receive a confirmation by email when your return is complete. Please package the product in its original packaging.

Unfortunately, we currently do not  accept exchanges. Your purchase will be processed as a return. Please contact us by using the web form (found under the Main Menu/Contact) to initiate the return.

We're so sorry for the mix-up! Please contact us by using the web form (found under the Main Menu/Contact) to initiate a return process.

There will be variations in each product for being handmade. If you are completely dissatisfied with your purchase, please contact us using the web form (found under the Main Menu/Contact) to initiate the return process.

Our apologies! Please contact us by using the web form (found under the Main Menu/Contact) to initiate the return process. 

Please contact us by using the web form (found under the Main Menu/Contact) and we will send you a Wholesale Partner Request Form. 

It may take up to two weeks to process your application, but we will try our best to get back to you sooner!

Our minimum opening order is $250.